General terms and conditions

  • The training will be given to Pet Industry Federation and City and Guilds standards.
  • A deposit is required to secure your training date. And full payment is required 2 weeks prior to the commencement of our course.
  • Training times are 09:30-15:30. This may vary from. Time to time. A lunch break of 30 minutes must be taken with a fridge microwave and kettle for use. Tea and coffee breaks are required throughout the day as required.
  • Once arranged, course dates cannot be altered unless you can provide extenuating circumstances.
  • Any days missed due to ill health and or extenuating circumstances will need to be rebooked and paid for unless a certificate of sickness can be provided. Each case will be dealt with on an individual basis at the managers/owner’s discretion. The manager/Owner is Pamela Campbell.

Health and safety.

  • If you have any accidents or injury during your training hours, please ensure that it is reported to a member of staff at Ayrshire grooming salon and recorded in the accident report book.
  • It is your responsibility to ensure that your tetanus is up to date.
  • You must be fully aware of your health and safety policy and procedures at Ayrshire Grooming salon and agree to adhere to it prior to the course commencing. This is in your course pack.

Fire procedure.

  • There is one fire exit at the salon entrance.
  • Once you have exited the building, proceed to the emergency evacuation assembly point which is at the car park at hill street.
  • Do not take any belonging with you only the dog or cat you are working on.


  • Loss of temper of any form or cruelty to toward any animal will not be tolerated and can result in the termination of your training.
  • Verbal warning maybe given out prior to the termination of your training depending on the severity of your actions.
  • You will be expected to conduct yourself in a civil manner throughout your course. Failure to do so may result in termination of your training.

Refund policy

  • Paying your deposit enters you into a contract with Ayrshire grooming Salon, and if you wish to cancel your course you will have a 14-day cooling off period (from the day Ayrshire grooming salon receives your deposit). After this time your deposit will not be refunded.
  • RIGHT TO CANCEL- you have the right to cancel this contract within 14 days without giving a reason. The cancellation period will expire after 14 days of Ayrshire Grooming Salon receiving your deposit.
  • To exercise the right to cancel, you must inform Pamela Campbell- owner of Ayrshire Grooming Salon of your decision to cancel this contract by a clear statement (e.g. letter sent by post, or email).
  • If you decide to finish your training early, course fee will not be refundable. However, under exceptional circumstances it may be possible to rearrange a continuation of your training at a later date.

Complaints and Appeals Procedure

All assessors and tutors associated with the Pet Industry Federation are committed to delivering assessments and support in a prejudice free and supportive environment.

  • If you feel you that you have not had fair and equal asses to support or assessments.
  • Or if you can identify shortfalls in our quality assurance process.
  • Or if you can identify standards that have not been met.

Then it is your own personal interest and that of Pet Industry Federation that you report this to the Pet Industry Federation.

The following steps should be taken in order to make a complaint or appeal.

  • Contact your named assessor/tutor Pamela Campbell (owner) within 5 working days of your request, we will arrange a mutually convenient time for you to discus the problem. At this point you must identify your concerns/complaint and we will endeavour to help you. If you are still not satisfied, then please inform Pamela Campbell. Ayrshire Grooming Salon will then contact Pet Industry Federation and their quality assurance (IQAC)
  • You should then send a written statement of your issue to IQAC co Pet Industry Federation, cobbs court 1,high street, olney MK465QN
  • The IQAC will acknowledge receipt of your written statement within 7 working days from the receipt of letter and identify to you when to except a response regarding the concerns raised.
  • IQAC will provide in writing their findings making a copy available to the school, within a further 7 days.

On receipt of these findings if you are: –

  • Satisfied – send a written letter to the IQAC to this effect, no further steps apply, and the process ends.
  • Not satisfied – send a written letter to the IQAC to this effect, follow the remaining steps.
  • IQAC will request the Pet Industry Federation advisor to contact you in an attempt to resolve the issue within 7 working days.
  • If the Pet Industry Federation cannot aid the complaint then they will contact External Quality Assurance at the City and Guilds, who will deal with the case from thereon.