General Terms and Conditions

• All training will be given to Summit, City & Guilds and VetSkill
• Full payment is required prior to comment of your Course. Start date will be agreed with Ayrshire Grooming Salon Ltd on receipt of course payment.
• Training times are 9:30am–5.30pm. This may vary in order to meet the needs of the business.  A 30minute lunch break must be deducted from training hours.  There is a fridge, microwave and kettle available for use.  Tea, coffee and bottled water are available.
• Once arranged/confirmed, course dates cannot be altered unless you can provide details of extenuating circumstances.
• You will be required to provide dates for training, ensuring sufficient notice is given.
• Once arranged/confirmed, you will be required to provide a minimum of 48hours notice if cancelling a date. Failure to provide the agreed notice will result in you ‘Buying Back’ the day(s).  The ‘Buy Back’ rate is £100 per day.
• Any days missed due to sickness will be required to be rebooked and ‘Buy Back’ rate paid unless a medical certificate can be provided.
• All absences will be dealt with on an individual basis at the Business Owner/Manager’s discretion.
• Mobile phone use is prohibited during training. However, can be used for training/ photographic purposes, and only with the authorisation of the Business Owner/Manager.  No personal calls or social media use is permitted during training hours.
• Any photos taken within the salon during training must not be shared on ANY social medial platforms. The number of images will be kept to a minimum.  If you have any concerns, please advise us immediately.
• You consent to photographs being taken for training purposes and for posting on our social media accounts.
• All theory must be completed prior to commencing assessments.
• Both City & Guilds and VetSkill courses must be completed within a 12 month period, unless there are extenuating circumstances which must be discussed and authorised by the Salon Manager/Owner.
• Grooming tunics will be provided by Ayrshire Grooming Salon and must be worn during training.
• You will be expected to assist with end of day cleaning and you will also be required to clean all your equipment used.
• Any misuse or damage of equipment by you, may result in charges being incurred.
• Ayrshire Grooming Salon Ltd will not be held responsible for any loss or damage to personal possessions or property during training.
• NO SMOKING OR VAPPING is permitted at any time within Ayrshire Grooming Salon Ltd.
• Any student who requires additional support at any time during their training or has a medical condition which may impact on their training, must discuss this in confidence with a member of Ayrshire Grooming Salon Ltd prior to commencing training. We aim to provide as much support and assistance as possible to all students.  A medical certificate will be required.
• All potential students who contact us prior to discuss purchasing a training course with Ayrshire Grooming Salon Ltd, will been advised to purchase a Taster Day to ensure they have opportunity to experience a day in a busy grooming salon and to ask any questions regarding the course. This is not compulsory, only advised.
• Students may use their own equipment with authorisation from the Salon Owner, provided it is of suitable standard. However, students do so at their own risk.  Ayrshire Grooming Salon accepts no responsibility for damage or loss of equipment, regardless of the cause.

Health and safety

• Any accidents or injuries during your training hours, must be reported to a member of staff at Ayrshire Grooming Salon Ltd and recorded in the Accident Book.
• It is your responsibility to ensure your Tetanus status is up to date.
• You must be fully aware of your Health & Safety Policy and procedures at Ayrshire Grooming Salon Ltd and agree to adhere to them prior to the course commencing.

Fire procedure

• There is one fire exit which is located at the salon entrance.
• Once you have exited the building, turn left, and proceed to the Evacuation Assembly Point which is at the Car Park in Hill Street.
• Do not take any belongings with you, only the dog or cat you are working on, ensuring collar and lead is securely on the dog before leaving the building.

Conduct

• You will be expected to conduct yourself in a civil/appropriate manner at all times throughout your training. Failure to do so may result in the termination of training.
• Loss of temper of any form or cruelty towards any animal will not be tolerated and will result in immediate termination of your training.
• A verbal warning may be issued prior to the termination of your training, depending on the severity of your actions.

Refund policy

• Payment of the course fee enters you into a contract with Ayrshire Grooming Salon. Ltd If you wish to cancel your course, you will have a 14 day ‘cooling off period’ (from the date Ayrshire Grooming Salon receives your payment).  After this time, your payment will NOT be refunded.
• RIGHT TO CANCEL: You have the right to cancel this contract within 14 days without providing a reason.  The cancellation period will expire after 14 days of Ayrshire Grooming Salon Ltd receiving your payment.
• To exercise the right to cancel, you MUST inform Pamela Campbell, Business Owner, Ayrshire Grooming Salon Ltd of your decision to cancel this contract by a clear statement, either by letter sent by post or email.
• If you decide to finish your training early, the course fee will not be refunded. Under exceptional circumstances, it may be possible to rearrange a continuation of your training to a later date.

Complaints and Appeals Procedure

All assessors and tutors associated with Summit and Vetskills are committed to delivering assessments and support in a prejudice free environment.

• If you feel that you have not had fair and equal access to support or assessments.
• If you can identify shortfalls in our quality assurance process.
• If you can identify standards that have not been met, then it is in your own personal interest and that of Summit and Vetskills that you report this.

The following steps should be taken in order to make a complaint or appeal:

• Contact your named Assessor/Tutor, Pamela Campbell, Business Owner within 5 working days of your request. A mutually convenient time will be arranged to discuss the issue.  At this point, you MUST identify your concerns/complaint and we will endeavour to assist you.  If you are still not satisfied, then you should inform Pamela Campbell, Business Owner.  Ayrshire Grooming Salon will then contact the Training Provider and their Quality Assurance Team (IQAC).
• The IQAC will acknowledge receipt of your written statement within 7 working days from receipt of your letter and identify when you can expect a response.
• IQAC will provide in writing their findings, making a copy to the training school within a further 7 days.

On receipt of these findings, if you are:

• Satisfied – Send a written letter to the IQAC to this effect, no further steps apply and the process ends.
• Not Satisfied – Send a written letter to the IQAC to this effect.
• IQAC will request the Training Provider advisor to contact you and attempt to resolve the issue within 7 working days.
• If the Training Provider cannot aid the complaint, they will contact External Assurance, who will deal with the case from thereon.

Digital Imagery

As part of your training, Ayrshire Groom Salon Ltd and yourself are required to obtain and use images and/or video for the purpose of use as evidence towards your assessment(s).  These images may contain your own image and/or that of your peers.  Wherever possible, inclusion of images containing others should be minimised through avoidance or blurring/obscuring the faces of others.

In line with the Genera Data Protection Regulation (GDPR) 2018, the number of images will be kept to the minimum required, in order to fully authenticate assessments and will be stored within a secure password protected e-portfolio/device. Where paper-based, or other electronic portfolio is used, this must also be kept in a secure manner and/or on a password protected device.  Only you, your Tutor and selected Ayrshire Grooming Salon LTD staff members will have access to these images.  They will be used for the purpose of verifying your identity for assessment(s) and as evidence for assessments as part of your training.

Images, including video imagery may also be included on Ayrshire Grooming Salon Ltd’s Social Media sites.  CCTV images are recorded in the Salon on a 24-hour basis and retained for a period of time.  All images will be stored in accordance with Ayrshire Grooming Salon Ltd’s Terms & Conditions of Service which include our Privacy Policy.  Images captured for the purposes of your qualification are owned by Ayrshire Grooming Salon Ltd.  By signing this form, you are agreeing NOT to publish these images on social media or use for any other means.

To provide consent, you must be over the age of 18 years old.  Anyone under the age of 18 years, must have this form signed by a Parent or Legal Guardian.